Lucknow: The Ministry of Railways is keen to avail hi-tech services to its over 30 million passengers who commute daily to different destinations. Online ticket booking is among few services which help commuters to escape from long queues at the reservation counter. But railway has always been unsuccessful to free the complete rail ticket booking system from intermediaries or fraud agents.
These intermediaries have their sources intact in railways which help them in establishing foots in ticket booking business. The major problem here is the unavailability of seats which eventually land passengers to the bases of these agents. We are bringing one such incident which will force you to think before relying on IRCTC's online ticket booking procedure.
On July 3, 2012, a passenger travelling from Lucknow to Delhi in train Lucknow-Delhi AC Special was shocked after he found that the seat booked on his name has one more contender. After knowing the complete story they (both passengers) came to know that both have received the ticket confirmation message on their mobile phones with same birth and coach number. Later they came to know that they are not the only victim of faulty ticket booking rather eight more births have passengers suffering with the same problem.
One of the passengers received a confirmation message through IRCTC that seat number 34 and 35 in Coach AX2 has been reserved on his name. He kept his luggage on his reserved seats until another traveler came with a message on his phone which also read that seat number 34 and 35 in coach AX2 have been reserved on his PNR. It was only then when both thought of seeking TT's help but he made a smart exit without giving any solution to their problem.
Surprisingly, there was a former Uttar Pradesh minister who also was trapped under the fraudulent ticket booking. The incident clearly points out finger over the lack of technology, mismanagement and the scams made under the railway ticket booking system.
By: Nitish Kapoor & Shobhit Kalra