AI increases compensation on ticket cancellation charge

New Delhi: The passengers who use to prefer Air India flights will be able to smile a little bit more, as the government on Saturday decided to put restrictions on ticket cancellation charges and has increased compensation for the passenger who was denied boarding as well as steep reduction in excess baggage fee tax.

The Civil Aviation Minister said that we will have to return all statutory refunds in case of flight cancellation. This step has been taken to woo passengers.

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The Directorate General of Civil Aviation (DGCA) has proposed that “under no circumstances the cancellation charges be more than the basic fare” and carriers cannot have to pay additional charge to process the funds.

The airlines would be charging Rs 100 per kilogram for baggage weight in excess of 15 kg till 20 kg if the language of the passenger has been checked-in.

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Interestingly, Air India is the only airlines who allow free baggage up to 23 kg.

The government has proposed compensation up to Rs 20,000 subject to certain conditions like denied boarding mainly due to overbooking.

The Ministry has proposed measures to help passengers with reduced mobility.

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The Civil Aviation Minister Ashok Gajapathi Raju said that the measures are being taken to tackle passengers complaints were not getting solved with a time period.
The DGCA has suggested changes to three civil aviation requirements and to an air transport circular and they will take public consultation before taking a final decision in this regards.

According to DGCA data presented in Parliament during Budget session, in January-March period, 10 Indian carriers accounted for total of 18, 512 delayed flights.

Now the low-cost airline Indigo alone had 5,426 delayed flights, followed by full service carrier Jet Airways with 5,040 flights.

National carrier Air India has 3,111 delayed flights, while another low-cost domestic carrier Spicejet had 2,205 delayed flights.

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